THE JOY OF DOING BUSINESS WITH CAPITAL 1

I don't want to drag this one out...but a bogus charge appeared on my "NO HASSLE MILES" Capital One Card. The charge was for $386.50 to a company called "Webtrade International" .....To give them the benefit of the doubt I called the phone number to see if I did indeed buy something from them. The first negative-red light-warning sign was they do not answer their phone! CLUE #1 that this proud American credit card holding customer was screwed by some hackers in Texas. So the process begins with a call to the credit card company to remove the charge from my statement. Are you ready for this noise?????

CALL #1 -Hold time 1 hour 20 minutes -(then dis-connected)

CALL #2- I was flipped more times than a Hillary Clinton speech.....was on hold for 35 minutes and then a human did pick up and told me it would go to the fraud division.

CALL #3- This is the call when I received the NEXT statement and the charge was posted again (after 1 month of it being resolved)

This was over one hour wait time at 6am in the morning....AND THEN THEY PICKED UP...and guess what Boys & Girls???? IT WAS A MEXICAN THAT COULD NOT SPEAK ENGLISH.....yes yes yes yes...I punched #1 for English...NOT #2 for Spanish....then there was clicking & no music...no guy saying over & over & over that he APPRECIATES my business..but there are a shitload of people ahead of me... what he should say is this on that message

"thanks for holding....due to our company hiring just the minimum amount of people to take your call so we can reap a higher profit for our shareholders and overseas owners.....You can just sit there and wait until one of our poorly trained employees that get paid $8.00 a month in India decides to take your call and most likely will do nothing for you anyway...."

wouldn't that be great! Well...here is where I'm at with this.....Today after one hour on the phone and being switched twice, a nice girl told me she would look into it & remove the charge while the fraud division gets it again.

I think they just try to wear you out! So after spending hours of my time with these yahoos...and writing a letter over a month ago....I'm sure it will just keep re-appearing monthly. This card is headed for the shredder. You just can't beat American Express! I have never waited more than 5 minutes with them. AND THEY SPEAK ENGLISH.